Complaint shall be made within fourteen (14) days from the day of receipt of the goods in the case of visible damage to or partial loss of the goods.

Complaint shall be made within fourteen (14) days from the day of receipt of the goods in the case of other damage to the goods.

Complaint shall be made within twenty-one (21) days in the case of delay from the day on which the goods were placed at the disposal of the person entitled to delivery.

Complaint shall be made within one hundred twenty (120) days in the case of non – delivery of the goods from the day of issuing AWB or the day of shipment record, whichever is applicable.

Complaint must be made within 2 years after the occurrence of the events giving rise to claim unless any rights to damges shall be extingguished.