POLICIES & FAQs

GSA , deputizing for carriers which we represent, on behalf of shipper or consignee may, but shall not be obligated to, comply with the formalities required by customs and other Government authorities. Shipper is obligated to comply with all customs regulations and other governmental regulations. Shipper, consignee and owner of goods shall be jointly and severally liable to GSA  for advance any duties, taxes, other charges or reimburse of any payment made.

GSA ,coordinating with airlines which we represent, is liable to the shipper, consignee for the damage, loss or any delay which caused the damage taken place during the carriage.

GSA , coordinating with airlines we represent, is not liable to shipper, consignee for the damage, lost, delay if such damage, delay or loss is not proved to have been caused by the negligence or willful default of carrier.

GSA , coordinating with airlines we represent, is not liable if the destruction, loss or damage to cargo is proved to have been caused by the inherent defect, quality, nature or vice of that cargo.

Unless the shipper has made a special declaration of value for carrige and has paid the supplementary sum applicable, liability of GSA , coordinating with airlines we represent, shall not exceed 19 SDR per kg of cargo destroyed, lost, damaged or delayed.

The shipper, owner and consignee, whose property causes damage to or destruction of another shipment or of the property of GSA , coordinating with airlines we represent, shall indemnify for all losses and expenses incurred by carrier.

Complaint shall be made within fourteen (14) days from the day of receipt of the goods in the case of visible damage to or partial loss of the goods.

Complaint shall be made within fourteen (14) days from the day of receipt of the goods in the case of other damage to the goods.

Complaint shall be made within twenty-one (21) days in the case of delay from the day on which the goods were placed at the disposal of the person entitled to delivery.

Complaint shall be made within one hundred twenty (120) days in the case of non – delivery of the goods from the day of issuing AWB or the day of shipment record, whichever is applicable.

Complaint must be made within 2 years after the occurrence of the events giving rise to claim unless any rights to damges shall be extingguished.

Cargo need to be in “ready for carriage” condition, including the suitable condition for packing and marking of cargo, labelling of package, inspection of ULDs if cargo is being provided as a shipper – built unit in or on an Unit Loading Deive (ULD).

Cargo must follow “ready for carrige” condition regarding to airline’s policies and GSA  instruction.

Some type of cargo shall request special carriage, need more added terms, following the belowed list:

Live Animal

Arm, Ammunition, War Material

Dangerous Good

Human Remains

Machinery, uncrated

Machinery Casting or Steelwork, uncrated

Perishable

Personal Effects and Unaccompanied Baggage

Strong Smelpng Goods

Valuable Cargo

Vehicles

Wet Cargo

Only Prepaid shipments are accepted. Full applicable charges, including fees, duties, taxes, charges, advances and payments must be fully paid whether or not the cargo is lost or damaged, or fails to arrive at the destination specified in the contract of carriage. All issues relating to Claim & Compensation shall be handled according to airline’s policies and GSA .